# Troubleshooting

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Run through this checklist to make sure the issue is not on your end:

- If certain information was not found, the key will simply be absent. Missing information is no longer filled with Nones, like in version 1.
- Turn off normalization if the capitalization ends up being strange. If it's a serious issue (and one that really shouldn't be happening), you may want to file a bug, and I'll try to improve the normalization algorithm.

Still broken? File an issue!
The goal for pythonwhois is 100% coverage, and that is only possible with your feedback! If any information is missing or incorrect for a domain, even if you think it's tiny and unimportant, please let me know! I'm more than willing to fix any parsing issues that arise.