Microsoft Dynamics offers several support packages to help users manage and optimize their Dynamics 365 applications, which include CRM and ERP solutions. These packages provide varying levels of assistance, from basic troubleshooting to comprehensive support for enterprise-level implementations. Here’s an overview of the support packages available for Microsoft Dynamics:
Dynamics 365 Support PackagesSubscription Support
7. Professional Direct Support
8. Unified Support
Additional Support Options
5. Premier Support for Dynamics
6. FastTrack for Dynamics 365
Choosing the Right Support Package
When selecting a support package for Dynamics 365, consider the following factors:
• Size of your organization: Larger enterprises with complex needs may benefit from Unified or Premier Support, while smaller businesses might find Professional Direct Support sufficient.
• Criticality of the application: If Dynamics 365 is mission-critical to your operations, higher-tier support packages with faster response times and proactive services are advisable.
• Budget: Evaluate the cost of each support package against your budget and the value it provides to your organization.
• Internal expertise: Consider the level of expertise available within your organization. If you have a strong internal IT team, you might need less external support.
By selecting the appropriate support package, you can ensure that your Dynamics 365 applications run smoothly, receive timely assistance when needed, and benefit from ongoing optimization and best practices.